I Cannot Upload My Dash 800 to Facebook
Before starting with the integration, you lot have to be an owner or administrator of a Facebook page andaccept a Facebook programmer business relationship.
Your LiveAgent installation must be secured with an SSL document as it is a Facebook requirement.
Create a Facebook App
Login to your personal or visitor Facebook account, then navigate to https://developers.facebook.com/ and click on the" My Apps" detail in the elevation bill of fare.
In the Facebook developer panel, click on "Create App". In the app creating screen choose the"Business" type, click on "Adjacent", fill in the"Display proper name" and"App contact electronic mail" fields, and click on"Create app". You will exist asked to submit your Facebook password to terminate the procedure.
Gear up the Facebook App
Afterward creating an app, you will exist redirected to the new app's Dashboard to choose products. Observe "Messenger" and click on"Prepare". It is not needed to alter anything in Messenger product settings, then navigate back to the"Dashboard" tab in the menu, discover " Facebook Login", and click again on "Fix". It will lead you to theFacebook Login product Quickstart tab, which needs to be configured as described below.
In the Facebook Login product Quickstart, choose the "Spider web" type of the platform, then insert the URL of the site where your LiveAgent account is installed into the"Site URL" field, and hit "Salve". No other actions in this department are required.
Later on saving the Site URL, navigate to the "Settings > Basic" department in the menu, where you demand to fill up the following fields:
- Display proper name - Name of your Facebook app.
- App domains - Domain of your LiveAgent installation, only a website from this domain would exist able to employ your Facebook app. Apply yourSite URL fix in the previous step.
- Contact email - email address able to receive updates and emails from Facebook.
- Privacy Policy URL - URL to your company/program privacy policy. Y'all can use the URL of our company Privacy Policy "https://www.liveagent.com/privacy-policy-live-agent/" equally information technology is valid for all LiveAgent installations.
- Terms of Service URL - URL to your company/program terms of service, yous can once again utilize the URL of our visitor Terms & conditions "https://www.liveagent.com/terms-and-weather/".
- Appicon - Icon for your Facebook app, y'all tin can upload a JPG, GIF, or PNG file, the size of the paradigm must be between 512 x 512 and 1024 ten 1024 pixels, and the file size cannot exceed the 5 MB limit. If you don't accept a proper icon, you lot can use the following LiveAgent 512 x 512 icon.
If you don't have a domain proper noun (only an IP address), get out the App Domains field bare. If you endeavour to fix an IP address into the App Domains field, it volition show the following fault: "This must exist derived from Sail URL, Secure Sheet URL, Unity Binary URL, Site URL, Mobile Site URL, Folio Tab URL, or Secure Page Tab URL. Bank check and correct the following domains: ..."
Discover and store data from the "App ID" and" App Secret" fields. You volition need them after when configuring the Facebook App inside your LiveAgent panel. You might be requested to submit your Facebook countersign to reveal the App Cloak-and-dagger.
Hit "Salvage changes " and navigate to the "Facebook Login > Settings" tab in the carte du jour. In these settings, you lot have to insert 2 URLs into the "Valid OAuth Redirect URIs" field:
- https:// support.mycompany.com /scripts/fb_agent_login.php
- https:// support.mycompany.com /scripts/fb_visitor_login.php
Do not forget to hitting again"Save changes".
Do not forget to supercede support.mycompany.com with your real LiveAgent installation URL.
If you don't exercise this, Facebook volition return an error when you endeavor to connect pages with LiveAgent: "Can't load URL: The domain of this URL isn't included in the app'southward domains. To be able to load this URL, add together all domains and sub-domains of your app to the App Domains field in your app settings."
Add permissions
After saving the Facebook Login production, navigate to the "App Review > Permissions and Features" department in the bill of fare, search for the "public_profile" and "email" permissions, and hit "Get advanced admission". These 2 permissions are enough to be able to connect your Facebook app to your LiveAgent account from your Facebook account as the creator/administrator of the app.
Advanced access for these 2 permissions is mandatory, but it tin can exist activated immediately.
Avant-garde access for all other permissions requires reviewing your app by the Facebook team by setting up an App Review Request.
If you would need to let other LiveAgent administrators who are non also set as administrators of your Facebook app connecting your Facebook app, it is necessary to get advanced access for 8 boosted permissions and request a review of your Facebook app by the Facebook squad. Check this guide for more info.
LiveAgent part
In your LiveAgent panel, navigate to "Configuration > Facebook" and click on" Enable Facebook". Your LiveAgent panel refreshes, and a new sub-tab"Application Setup" will announced nether"Configuration > Facebook".
Navigate to the"Awarding Setup" section, and insert your Facebook appApp ID andApp surreptitious stored previously from theFacebook programmer console > Settings > Basic.
Hit"Relieve", and once again a new sub-tab"Facebook pages" will appear under"Configuration > Facebook". Navigate to the"Facebook pages" department and click on"Connect". A new pop-upwards window appears where y'all demand to authenticate yourself and ostend the integration of your Facebook page.
Afterward successfully proceeding with the integration, the pop-up window will automatically close. A new window will be displayed in your LiveAgent panel, where you can choose which Facebook page you want to connect, whether wall posts and/or messages should be fetched, and in which department tickets from this Facebook folio volition be created.
Click on"Connect" next to all Facebook pages y'all want to connect and shut the window. That's it. From this point, all new posts, comments, and messages from your Facebook page will exist fetched to your LiveAgent account.
Updated:
Source: https://support.liveagent.com/172666-How-to-setup-Facebook-Application
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